Privacy Policy
Last updated: July 3, 2025
Welcome to Letters to Grandma (“we,” “us,” or “our”). We care about your privacy and want you to understand how we collect, use, and protect your personal information.
This Privacy Policy explains what data we collect when you use our services, why we collect it, and how we handle it.
1. What information we collect
Information you provide directly
- Contact Information: such as your name and email address when you create an account or contact us.
- Family Details: names, relationships, stories, photos, or other personal content you include in letters.
- Payment Information: if you subscribe to our service, our payment processor collects your payment details.
Information we collect automatically
- Usage Data: like IP address, browser type, device information, and pages visited to help us improve our service.
- Cookies and similar technologies: to remember your preferences and keep you logged in.
2. How we use your information
We use your information to:
- Provide and personalize the Letters to Grandma service.
- Send your family newsletters and updates.
- Communicate with you, including responding to support requests.
- Improve and develop our service.
- Comply with legal obligations.
We do not sell your personal information.
3. How we share your information
We may share your information:
- With service providers: who help us operate our website, process payments, or send emails.
- If required by law: to comply with legal processes or to protect our rights.
- With your consent: or as otherwise disclosed to you.
4. How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect your personal data. However, no system is completely secure, so we cannot guarantee absolute security.
5. Your choices
- Access & Update: You can access or update your personal information in your account settings.
- Delete: You can request deletion of your account by contacting us.
- Cookies: You can adjust cookie settings in your browser.
6. Children’s privacy
Letters to Grandma is intended for users 16 and older. We do not knowingly collect personal information from children under 16.
7. International users
Our service is operated from the United States. If you are outside the U.S., your information may be transferred to and processed in the U.S. or other countries.
8. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our service.
9. Contact us
If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected].
Thank you for trusting us with your family stories.
We’re honored to help you keep your loved ones connected.